Enterprise mobility is more important today than ever before with the rise of cloud computing services and platforms. The increased use of cloud services through mobile devices like smartphones and tablets for everyday business tasks, customer service, monitoring supply chains, assessing data analytics, and performing transactions has enabled companies to deliver and respond to real-time information. Enterprise mobility is growing in significance because it represents a shift in philosophy to help companies and organizations of all sizes evolve to meet the needs of increasingly savvy customers and business partners.
The rise in cloud computing has made this possible by giving companies and organizations the tools and technologies needed to create the mobile enterprise. Cloud services and platforms enable companies and organizations to manage both internal and external operations online where the entire organization has access to the information. Before cloud computing, managers held information on their own computers, or on dedicated servers, often making it difficult for employees to share information across departments. The improved response time created by greater mobility is not only a huge benefit to the organization but to customers as well. When the organization is able to manage its internal services better, it can then focus on improving responses to changing variables such as inventory, sales, and more.
The streamlined process of enterprise mobility has been a tremendous benefit to all organizations but even more so for smaller businesses who are often at a competitive disadvantage because they lack the manpower and resources. Creating multiple mobile systems that work together is particularly useful in the customer service process–and enterprise mobility can create a link between Point of Sale (POS), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and social media platforms. Recently there has been a surge in the creation of services that help businesses large, small, and everything in between, to implement all of these systems that ultimately help the organization’s success.
Several prominent companies and organizations have found value in the benefits of enterprise mobility. Barclays London offices have used this strategy to streamline its front-end services. The implementation of a mobile intranet has led to more productivity through shared knowledge, employee engagement, and fewer expenses. Barclays improved process, called MyZone, received high praise earning the company the 2013 Platinum Intranet Innovation Award. In addition, Barclays is able to share some of this information with peer and even competitor organizations as part of their inclusion in the Digital Workplace Group Member Forum. Members from several organizations convene at meetings in North America and Europe about eight times a year to openly discuss intranet strategy through peer learning and expert research.
Enterprise mobility has also transformed employee resources. Employees now have the power to use their smartphones and tablets on the go to carry out essential functions. Smartphones and tablets make information transfer and sharing seamless and easy–at the click of a button. For many organizations, cloud services and document sharing have improved collaboration efforts amongst groups.
Enterprise mobility can be a huge benefit to all organizations. Cloud services have modified customer service processes and everyday business operations. Smartphones, tablets, and the latest technologies put information at your fingertips, allowing employees to collaborate and respond to real-time information. The ability to work together and have access to what other departments are doing helps information flow, employee engagement, and most importantly communication. Enterprise mobility is just the beginning for future business solutions, and has the potential to help small businesses even the playing field.